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Your app will indicate that the selected device was successfully removed from SmartThings Hub.

When prompted, press “Up” on the switch.

Select Z-Wave Exclusion under Z-Wave Utilities.

Tap on your Hub and select More Options.

Go to the Menu on the home screen and select “Devices.”.

If your GE Z-Wave switch is still not connecting properly to SmartThings Hub after going through complete troubleshooting, you may need to reset the device to its original configurations. Make sure the switch is securely pushed in and properly closed. Check the air gap located right below the main switch right next to the blue light indicator. Sometimes this switch can be turned on by mistake and prevent your device from connecting.

Every GE switch has a small “air gap” switch which helps you manually cut the power of the device in an emergency.

It would help if you had closer proximity for the initial connection. Once the connection is complete, and the device is functioning, you can generally keep the hub away and have it still working well.

If your switch is located further than 15 feet from the central hub, try bringing it closer to get it connected.

If it looks good, try turning it off and on several times while the SmartThings hub is searching, with a few minutes interval to let the device rest in between.

Examine the device for any visible physical damages.

Let us give you a set of steps that will help to troubleshoot any GE devices if you have connectivity or initial operating issues. Even if that does not work and you are within the warranty period of 2 years given when you purchase the product, you can claim your new GE Z-Wave smart switches through your warranty. If troubleshooting does not give the results that you need, and the switches have not passed the recommended average lifespan, you can try resetting the smart switches to their original settings and configure them again.Īs long as you troubleshoot properly, it is quite likely that the smart switches go back to performing at their optimal level after. The good news is, there are some simple troubleshooting tricks you can do to prolong the use of these switches, as long as you have used the devices carefully and maintained them well. Moreover, it is possible to experience lags or recurring errors in these smart switches as the average lifespan of the product comes to an end after about 2 years. Once this issue arises, the users are unable to use the switch to control any of the connected devices manually or through the smartphone app. Worst-case scenario, it starts by being unable to connect to any of the devices in the system, and the only physical indication is the slow-blinking blue light on the switch. Blue light blinking is a common issue faced by GE switch users.īy default, the blinking blue light from the LED indicator means that your smart switch is in setup mode. Just like any other electrical device, GE Smart Switches are not entirely without any flaws. Smoke and carbon monoxide monitoring is not available for commercial properties.

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Ring does not own its own professional monitoring center. territories) and in Canada (excluding Quebec). Professional monitoring service is available only within the U.S.

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